Question 1

What can I expect from Harry Potter: A Yule Ball Celebration?

Accepted Answer

Co-produced by Warner Bros. Themed Entertainment and Fever, “Harry Potter: A Yule Ball Celebration” is a spellbinding party where guests will be able to participate in iconic and beloved moments inspired by J.K. Rowling’s magical stories and scenes from the Harry Potter film series. The experience features music, dancing, several Wizarding World elements, delicious treats and much more, celebrating the Yule Ball moment in a whimsical, elegant way. Although not mandatory, guests are encouraged to dress up in their best ball and Wizarding World attire. Get ready to gather for a night of surprises and, as McGonagall put it, ‘well-mannered frivolity’.

Question 2

Where is the experience located?

Accepted Answer

The event will take place at Paddington Town Hall located at 249 Oxford St, Paddington NSW 2021 Get Directions

Question 3

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

The experience will be held in an indoor venue.

Question 4

How long does the experience last?

Accepted Answer

The experience will take around 2 hours.

Question 5

Will there be interactions with the performers?

Accepted Answer

Yes, you will have an opportunity to interact with the performers if you'd like!

Question 6

Do I need to have watched the movies?

Accepted Answer

We encourage it! But even if you are brand new to Harry Potter™ and this is your first foray into the magical world, you will enjoy the experience regardless.

Question 7

Will there be merchandise for sale?

Accepted Answer

Yes, there will be the opportunity to purchase Harry Potter™ merchandise to take home.

Question 8

Do I need a wand?

Accepted Answer

Wands are encouraged! If you do not have a wand do not worry, wands are available for purchase at the event.

Question 9

Will there be dancing?

Accepted Answer

This is a Yule Ball celebration so bring your dancing shoes if you’d like!  You're not required to dance though and can enjoy the performances, themed treats, Yule Ball Market, opportunities for photos and more.

Question 10

Are there any special effects or loud noises in the experience?

Accepted Answer

There will be lighting sequences created within the lighting design that will have some flashing lights contained within them, however, these will not be strobe lighting.

Question 11

Will food and beverage be available on site for purchase?

Accepted Answer

A selection of themed food & drinks (alcoholic and non alcoholic) will be available for purchase. These are not included in the admission ticket and payments will be cashless. Note: Deluxe Package ticket holders will receive one complimentary drink.

Question 12

Are there vegan or gluten free options available?

Accepted Answer

There will be a range of food options - both savoury and sweet with limited options for vegetarian, vegan and GF. Contact us for more information if you have dietary restrictions.

Question 13

Will there be Butterbeer™?

Accepted Answer

Yes! You will be able to buy the famous Butterbeer™!

Question 14

Can I take photos or record the experience?

Accepted Answer

Absolutely! We encourage Guests to take photos throughout the experience. Don’t forget to share your best photos on social media using the hashtag #HPYuleBallCelebration. When taking photos, please make sure not to disturb other guests. Professional equipment and tripods are not permitted.

Question 15

What is the minimum age?

Accepted Answer

The minimum age is 6+ for select sessions, for all other sessions the minimum age is 12.

Children from the age of 6 and older are welcome to join the family sessions accompanied by an adult on Friday and Saturday’s (3:30pm) and Sunday (1:30pm). For all other sessions children must be at least 12 years of age. Children under the age of 16 years old should be accompanied by an adult.

Question 16

Is this event recommended for families?

Accepted Answer

Absolutely! However, we recommend families and anyone who is under the age of 17 years old to attend the Family sessions.

Question 17

Do I need to wear a mask?

Accepted Answer

Masks are not required to enter the experience.

Question 18

What time should I arrive?

Accepted Answer

Doors to the venue will open at the time indicated in your tickets, however it is recommended to arrive early. Please consider this when planning your journey to the experience.

Question 19

What happens if I arrive late?

Accepted Answer

It is highly recommended to arrive early to ensure you can enjoy the full experience. There is a 15 min grace period from the time of your scheduled session.

Question 20

What do I do if I have any questions about accessibility / special accommodations?

Accepted Answer

Please contact us and we will advise on how we can best assist you.

Question 21

Can I bring animals?

Accepted Answer

Sorry, no pets are allowed in this event’s location. The only exceptions are service animals. Please contact us directly at hello@feverup.com if you plan to bring a service animal.

Question 22

Who do I contact about lost property?

Accepted Answer

Please contact us with any lost property queries. All lost items will be held on site until the end of the run for guests to collect.

Question 23

Can I pay with cash at the venue?

Accepted Answer

No, Harry Potter: A Yule Ball Celebration is a cashless event.

Question 24

Are there chairs available? Can I be seated during the experience?

Accepted Answer

Limited chairs and tables will be provided. There will be a seating area where you will be able to enjoy the experience.

Question 25

Will restrooms be available on site?

Accepted Answer

Yes, restrooms will be available  at the venue on the ground floor.

Question 26

Is there air conditioning?

Accepted Answer

Yes, the venue will be air conditioning.

Question 27

Is there parking available?

Accepted Answer

The Venue does not have allocated parking. Street parking in Paddington is available however is limited. It is recommended to arrive by public transport or take a ride share to the experience. The nearest commercial parking station is located at The Entertainment Quarter, Lang Road, Moore Park.

Question 28

Prohibited items

Accepted Answer

Weapons including but not limited to firearms, projectile weapons, ammunition, bladed, edged, or sharp tools or implants, club-like items and striking devices, explosives or combustible chemical compounds and mixtures, and disabling chemicals such as mace or pepper spray. (including replicas)

Alcohol

Food

Animals/Pets (service animals only)

Audio recording devices

Drugs and drug paraphernalia

Flammables

Torches

Lasers

Professional cameras

Promotional items/unauthorised solicitations/vendors (including flyers, samples, giveaways)

Selfie sticks/tripods

Question 29

Will there be a cloakroom?

Accepted Answer

Yes, at a fee. Free of charge for Deluxe Package ticket holders.

Question 30

Can I purchase a ticket at the event?

Accepted Answer

Yes, if a session is not sold out tickets will be available for purchase onsite by scanning a QR code directing you to the Fever App. All purchases are cashless.

Question 31

Where can I get tickets?

Accepted Answer

On the Fever App, available on Google Play and Apple Store

On this website via the Tickets buttons.

On the Fever website

Question 32

Are refunds allowed? What is the exchange policy?

Accepted Answer

Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us and our user support team will process your request. Make sure to include your ticket order number.

Question 33

Do I need to print my ticket?

Accepted Answer

No, your contactless tickets will be validated directly in the Fever App.

Question 34

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking Transfer Tickets on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

Question 35

What does the deluxe package include?

Accepted Answer

The deluxe package includes admission to Harry Potter: A Yule Ball Celebration plus a complimentary drink (alcoholic and non-alcoholic options available), free cloakroom and a special Harry Potter™ gift. The gifts in each deluxe package may vary depending on the event in each city.

Question 36

Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?

Accepted Answer

We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please contact us for more information. Make sure to include your ticket order number.

Question 37

What are the official sellers for this experience?

Accepted Answer

Official tickets for Harry Potter: A Yule Ball Celebration can only be purchased on Fever. Tickets are not available on any other website or ticketing platform.

Question 38

Can I make a Group Booking?

Accepted Answer

If you would like to request a group booking for at least 50 people, please contact us to get in touch with your preferred attendance date and the size of your group.

Question 39

I can't find my ticket. What can I do?

Accepted Answer

You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don´t have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Group Bookings for the Yule Ball Celebration in Sydney

Find out more about our services for groups