Question 1

What can I expect from the Yule Ball Celebration?

Accepted Answer

Co-produced by Warner Bros. Themed Entertainment and Fever, “Harry Potter: A Yule Ball Celebration” is a spellbinding party where guests will be able to participate in iconic and beloved moments inspired by J.K. Rowling’s magical stories and scenes from the Harry Potter film series. The experience features music, dancing, several Wizarding World elements, delicious treats and much more, celebrating the Yule Ball moment in a whimsical, elegant way. Although not mandatory, guests are encouraged to dress up in their best ball and Wizarding World attire. Get ready to gather for a night of surprises and, as McGonagall put it, ‘well-mannered frivolity’.

Question 2

How long is the experience?

Accepted Answer

The experience lasts around 2.5 hours. However, there is lots to see and do at your own pace, so make sure you save some extra time to make the most of everything on offer!

Question 3

Will there be merchandise for sale?

Accepted Answer

Yes, there will be several locations to purchase  Harry Potter merchandise  to take home

Question 4

Do I need to have watched the movies?

Accepted Answer

We encourage it! But even if you are brand new to Harry Potter and this is your first foray into the magical world, you will enjoy the experience regardless.

Question 5

What time should I arrive?

Accepted Answer

Doors to the venue will open at the time indicated in your tickets. Please consider this when planning your journey to the experience.

Question 6

What is the minimum age?

Accepted Answer

The minimum age is 12 years old. Children under the age of 17 years old should be accompanied by an adult.

The minimum age in the Saturday sessions at 12:30 p.m. and 3:30 p.m. and Sunday at 10:30 a.m. and 1:30 p.m is 6 years old.

Question 7

Is this event recommended for families?

Accepted Answer

We recommend families and anyone who is under the age of 17  years old to attend the earlier sessions.

Question 8

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

The experience will be held in an indoor venue. The main attraction will be indoors. The front and back patio will also be available for use.

Question 9

Will there be dancing?

Accepted Answer

Yes! This is a Yule Ball celebration so bring your dancing shoes! Please note, you are not required to dance.

Question 10

Will there be interactions with the performers?

Accepted Answer

Yes, you will have an opportunity to interact with the performers!

Question 11

What is the dress code?

Accepted Answer

Though it is not mandatory, guests are encouraged to dress up for the occasion. Wands and robes will be available for purchase on-site, but you can bring your own if you want them!

Question 12

Will there be Butterbeer?

Accepted Answer

Yes! You will be able to buy the famous Butterbeer!

Question 13

What happens if I arrive late?

Accepted Answer

It is highly recommended to arrive at the time stated in your tickets, to ensure you can enjoy the full experience while minimizing waiting time to check-in. Please note that doors to the venue will open at the time indicated in your tickets.

Question 14

Are there chairs available? Can I be seated during the experience/exhibition?

Accepted Answer

Limited chairs and tables will be provided. There will be a seating area where you will be able to enjoy the experience.

Question 15

Where can I get tickets online?

Accepted Answer

We encourage all tickets to be pre-purchased ahead of time through one of the following three channels:

On the Fever App, available on Google Play and Apple Store.

On this website in the Tickets section.

On the Fever website.

Question 16

Can I purchase a ticket at the event?

Accepted Answer

Yes, if a session is not sold out then tickets will be available for purchase at the event. All purchases are cashless. ONLY same day purchase is available at the entrance. Please purchase future tickets online or in the Fever App.

Question 17

Can I reschedule my tickets to another date/time?

Accepted Answer

If there is an emergency and you need to reschedule your ticket, we may be able to help reschedule or exchange your ticket for another date, time. Please contact us for more information. Make sure to include your ticket order number.

Question 18

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking Transfer Tickets on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

Question 19

What is your refund policy?

Accepted Answer

Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us and our user support team will process your request. Make sure to include your ticket order number.

Question 20

I can't find my ticket. What can I do?

Accepted Answer

You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from Google Play and Apple Store. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Question 21

What does the premium package include?

Accepted Answer

The premium package includes admission to the Yule Ball Celebration plus priority access entry, a complimentary drink, and a special Harry Potter™ gift. The gifts in each premium package may vary depending on the event in each city.

Question 22

Do I need to print my ticket?

Accepted Answer

No, ticket validation will be through contactless tickets directly in the Fever App.

Question 23

Can I pay my ticket with cash?

Accepted Answer

Cash payment will not be possible. All tickets must be pre-purchased through the Website or APP or purchase by card day of.

Question 24

Where is the experience located?

Accepted Answer

The experience is located at Le Salon 1861 , 550 Ave Richmond, Montreal, Quebec H3J 1V3, Canada.

Question 25

Will food and beverage be available on site for purchase?

Accepted Answer

Yes! Enjoy delicious themed  food & drinks ( alcoholic and non alcoholic). All food and beverage will be available for purchase.

Question 26

What do I do if I have any questions about accessibility / special accommodations?

Accepted Answer

Please contact us and we will advise on how we can best assist you. We highly recommend you reach out at least hours prior to your scheduled event date.

Question 27

Are dogs permitted?

Accepted Answer

Only certified service animals are allowed. If you need to bring a service animal, please contact us and we will advise on how we can best assist you

Question 28

Are there any special effects or loud noises in the experience?

Accepted Answer

There will be lighting sequences created within the lighting design that will have some flashing lights contained within them, however, these will not be strobe lighting.

Question 29

Will catering units accommodate dietary requirements?

Accepted Answer

There will be a range of hot and cold food- both savory and sweet with limited options for vegetarian, vegan and GF options.

Question 30

Is there parking available?

Accepted Answer

Parking is not available on site, but you will be able to park in the surrounding streets according to neighborhood regulations. The site is also easily accessible by metro and is close to the Lucien-L'Allier station. It is recommended to use public transport or take a ride share to the experience.

Question 31

Prohibited Items

Accepted Answer

Weapons including but not limited to firearms, projectile weapons, ammunition, bladed, edged, or sharp tools or implants, club-like items and striking devices, explosives or combustible chemical compounds and mixtures, and disabling chemicals such as mace or pepper spray. (including replicas)

Alcohol

Food

Strollers

Animals/Pets (service animals only)

Audio recording devices

Drugs and drug paraphernalia

Flammables

Torches

Lasers

Professional cameras

Promotional items/unauthorized solicitations/vendors (including flyers, samples, giveaways)

Selfie sticks/tripods

Question 32

What if the weather is bad?

Accepted Answer

The event is indoors and the event will happen rain or shine. If there is severe weather conditions that prohibits the event from proceeding, communication will be sent to all guests. Please check the email account associated with your Fever account for updates if the corecase is concerning.

Question 33

Can I take photos of the experience?

Accepted Answer

Absolutely! We encourage Guests to take photos throughout the experience. Don’t forget to share your best photos on social media using the hashtag #HPYuleBallCelebration. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Question 34

Who do I contact about lost property?

Accepted Answer

Please contact us with any lost property queries. All lost items will be held on site until the end of the run for Guests to collect.

Question 35

Can I pay with cash at the venue?

Accepted Answer

No, the Yule Ball Celebration is a cashless site.

Question 36

Do I need a wand?

Accepted Answer

Wands are encouraged! If you do not have a wand do not worry, wands are available for purchase at the event.

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